Data Protection

GDPR Compliance

Your data, your rights. Here's how we protect your privacy under GDPR.

Last updated: December 21, 2025

Our Commitment to GDPR

FamilyHQ is fully committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR). We believe privacy is a fundamental right, and we've built our service with data protection at its core.

Your Rights Under GDPR

As a user in the EU/UK, you have specific rights regarding your personal data.

Right to Access

Request a copy of all personal data we hold about you

Right to Rectification

Correct any inaccurate or incomplete personal data

Right to Erasure

Request deletion of your personal data ("right to be forgotten")

Right to Restriction

Limit how we process your personal data

Right to Portability

Receive your data in a portable, machine-readable format

Right to Object

Object to processing of your data for certain purposes

How We Protect Your Data

🔐End-to-end encryption
🏰Secure UK/EU data centres
🔍Regular security audits
📊Minimal data collection
👥Staff data protection training
🔒Strict access controls

Legal Basis for Processing

We only process your data when we have a lawful reason:

Consent: You've given clear, informed consent for specific purposes
Contract: Processing is necessary to provide our service to you
Legal Obligation: We're required by law to process certain data
Legitimate Interest: Processing is necessary for our legitimate business interests, balanced against your rights

Data Retention

We only keep your data as long as necessary:

  • •Active accounts: Data retained while you use FamilyHQ
  • •Deleted accounts: Personal data removed within 30 days
  • •Legal requirements: Some data may be kept longer if required by law

Exercise Your Rights

Want to access, correct, delete, or export your data? We'll respond to your request within 30 days.

jaydon@family-hq.uk

If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.